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Retail team

Supported by Switchio’s dedicated customer care team, we provide prompt and personalised assistance to ensure seamless operations, nurture strong partnerships, and empower success within the payment ecosystem.

We’re here to help every step of the way.

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Business & Customer Excellence Team

Kamil Hanacek

Executive Director EPA division

Alon Eliya Bigler

International Business Developer

Katerina Szabova

Key Account Manager

Jakub Švec

Key Account Manager

Aurel Babic

Key Account Manager

Jakub Jan Kučera

Customer Success Manager

Samuel Dzurňák

Customer Solutions Technologist

Lukas Malik

Customer Portal Lead

Hear from Switchio’s satisfied clients

Discover how our clients achieve success with Switchio’s trusted solutions.

Niklas Palmstierna

Head of Marketing at Northmill

At Northmill, we believe financial services should be as personal as they are innovative. Our partnership with Switchio enhances payment convenience for our customers and supports over 2,500 entrepreneurs, enabling them to thrive in a digital-first environment.

Geir Sæther

SVP TOMRA System

TOMRA is committed to using innovative technology to optimize resource productivity across a range of industries, and in January we launched a new system for reusable takeaway packaging in a pilot project with the municipality of Aarhus in Denmark. In this pilot, Switchio has served as a key partner in developing the system used to refund the deposit on the reusable cups to consumers’ bank cards at our automated collection points. Switchio’s experience and attention to detail has been a great asset to us, and we look forward to continuing our collaboration.

Christopher Juul

CTO & Co-founder at Cuploop

Although we made our first deposit refund back in 2020, the journey has been long, filled with challenges, regulations, and the search for the right partners. We are now working with Shift4, an acquirer and payment processor, and Switchio, a gateway provider for transaction routing and payment application services. This collaboration has made our solution a reality.

Eric van Diggele

Payter’s CTO

I’d like to take this opportunity to thank everyone for their outstanding efforts in getting our terminals certified. I’ve spent many years working with gateways and acquirers on a wide variety of certification projects, and never have I seen this level of support. The knowledge and efficiency of everyone on the Switchio team has made this a great experience. So much so, in fact, that I feel it deserves special recognition and thanks.

Luka Paragi

Chief Product Officer

With Switchio, we have managed to meet the needs of our customers and integrated our pioneering, truly self-custody NAKA Cards. They have been an instrumental partner in helping NAKA provide users with card payments while retaining full custody and control of funds

Pavla Pastyrikova

Head of Product management

We are very satisfied with the solution. The big advantage is the flexibility: new features we requested were developed really quickly.